Veelgestelde vragen

 

General

  • Can I also buy the products on location?

    Yes, we offer the opportunity to purchase our products on location. You are welcome to visit our store where our friendly team is ready to assist you with your purchase.

  • Is there a warranty on the products?
    We strive for the highest quality and stand behind our products. That is why we offer a warranty on our products. In the unlikely event of a problem, please contact us and we will do our best to solve the problem to your satisfaction.
  • I have a problem with a product, what should I do now?
    In case of any problems with a product, please contact us. Our customer service team is available to answer your questions and help you resolve the problem. We strive to make your experience with our products as positive as possible.

Shipping

  • How quickly are the products delivered?
    We strive to deliver your order as soon as possible. Delivery time may vary depending on the product and destination. In most cases, you can expect your order within a few business days. For more information please contact us.
  • Can I change my order before it ships?
    If you would like to make changes to your order, we encourage you to contact us as soon as possible. We will do our best to accommodate your request, but please note that this depends on the stage of processing your order.
  • When will my order be shipped?
    Your order will be shipped as soon as possible after it is processed and ready for shipment. We strive to ship your order within the specified delivery time. Once your order has shipped, you will receive a shipping confirmation with tracking information.

Payment

  • With which payment methods can I pay in the webshop?
    In our webshop, we offer several payment methods, including credit card payments, bank transfers and online payment platforms. During the checkout process, you can see the available payment methods and select your preference.
  • Is online payment through the online store safe?
    Yes, your security is our priority. Our webshop uses secure payment gateways and encrypted connections to ensure that your payment details are processed securely. You can pay online in our webshop with confidence.
  • My payment failed, what should I do now?
    If your payment has failed, we recommend that you check that all information entered is correct and that there is sufficient balance in your account. If the problem persists, please contact your bank
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